Junior Internal Care & eReputation Manager (German/English speaker)
Related skills
data analysis german e-commerce english multichannel support📋 Description
- Provide quick, clear info across channels (email, phone, chat)
- Proactively improve the customer experience in your market
- Exceed KPIs like response time and satisfaction
- Coach outsourced agents online and during in-person visits
- Test and adopt new customer-related solutions/tools
- Carry the customer’s voice across Back Market
🎯 Requirements
- Fluent in English and German
- Excellent written and verbal communication
- 1+ year in Customer Care
- Ecommerce or social media experience a plus
- Hands-on, proactive attitude
- Ability to coordinate cross-team projects
🎁 Benefits
- Hybrid work: 2 remote days/week, 1 remote work week per quarter, plus 3 flex days
- Employee Resource Groups and mentorship programs
- Commitment to diversity, equity, and inclusion
- Career development and impact-driven work
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