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data analysis stakeholder management📋 Description
- Provide quick, clear info across channels (email, phone, social, chat)
- Be proactive in improving customer experience in your market
- Exceed expectations and improve KPIs (response time, satisfaction)
- Coach outsourced agents online and during visits
- Test and implement new customer-related solutions/tools
- Carry the customer’s voice across Back Market
🎯 Requirements
- Fluent in English and German
- Excellent written and verbal communication
- At least 1 year of Customer Care experience
- Experience in e-commerce and/or social media is a plus
- Strong analytical skills and comfortable manipulating data
- Hands-on, fast-moving, eager to learn
- Ability to coordinate projects across teams and show impact
🎁 Benefits
- Hybrid work environment: 2 remote days/week and 1 remote week/quarter, plus 3 flex days
- Employee Resource Groups, mentorship, accessibility policies, and training
- Commitment to diversity, equity, and inclusion
- Accommodations for interview process on request
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