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reporting data analysis kyc sharepoint fraud📋 Description
- Engage with customers by phone to gather fraud intel.
- Manage cases end-to-end via Freshdesk; document findings in SharePoint.
- Produce daily and monthly fraud reports for visibility on trends.
🎯 Requirements
- Experience in customer care or frontline service.
- Exposure to QA, coaching, or performance monitoring.
- Strong cross-functional communication with Ops, Training, and partners.
🎁 Benefits
- Diverse development programs and on-the-job training.
- Family-friendly policies and flexible work options.
- Well-being focus and supportive culture.
- Equal opportunity employer; inclusive environment.
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