Junior Fraud Analyst

📋 Description

• Engage customers by phone to collect fraud details and escalate as needed.
• Process fraud tickets from Freshdesk, identify leads, escalate appropriately.
• Document fraud cases on SharePoint with high data quality and visibility.
• Conduct KYC fidelity audits and compliance checks; flag issues timely.
• Enforce Fraud Risk Management Policy; sanction staff; refer to HR.
• Analyze fraud data and trends to inform prevention strategies.

🎯 Requirements

• Qualifications: Bachelor's degree or diploma in related field.
• Experience: 1+ year in fraud detection or customer service; grads welcome.
• Skills: Strong verbal and written communication; professional engagement.
• Skills: Proficiency with Excel, SQL, Notion, Looker.
• Skills: Attention to detail and documentation.
• Skills: Analytical mindset to identify fraud patterns.

🎁 Benefits

• Diverse development programs and coaching.
• On-the-job training and growth opportunities.
• Family-friendly policies and flexible work culture.
• Equal opportunity employer; inclusive environment.