Related skills
databases javascript java python php📋 Description
- Help customers implement Algolia in web and mobile stacks.
- Collaborate with Customer Success, Product, and Engineering to solve issues.
- Resolve technical obstacles and guide customers to solutions.
- Submit bug reports to Engineering when needed.
- Develop subject matter expertise; act as product expert for the team.
- Contribute to knowledge bases and internal projects to improve tools.
🎯 Requirements
- 2+ years in technical SaaS customer support
- Web development, REST APIs, and database knowledge
- Proficient in JavaScript, Java, PHP, Python, Swift, Ruby
- Strong written and spoken English; explain technical concepts
- Manage a diverse ticket portfolio; on-call rotation
🎁 Benefits
- Flexible workplace with remote or hybrid options
- Global offices in Paris, NYC, London, Sydney, Bucharest
- Inclusive culture focused on autonomy and collaboration
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!