Related skills
customer support open source javascript saas rest apis📋 Description
- Handling technical requests via web and email support channels.
- Conducting professional conversations with customers to gather information, troubleshoot.
- Submitting bug reports to Engineering for issues needing attention.
- Partnering with Product and Engineering to develop product expertise.
- Contributing to internal and external knowledge bases.
- Participating in internal projects to improve processes and tools.
🎯 Requirements
- Strong desire to help people solve problems; explain complex concepts.
- Experience with web development, REST APIs, and database management.
- 1-2 years of SaaS tech customer support experience.
- Working knowledge of JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills.
🎁 Benefits
- Flexible workplace model: remote or hybrid.
- Global offices in Paris, NYC, London, Sydney, Bucharest.
- Autonomy to choose where and when to work; high-trust environment.
- Inclusive, supportive workplace culture.
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