Related skills
customer support javascript saas python rest apis📋 Description
- Handling technical requests via web and email support channels.
- Conduct empathetic conversations to troubleshoot and resolve issues.
- Submitting bug reports to Engineering for attention.
- Partner with Product and Engineering to develop product expertise.
- Contributing to internal and external knowledge bases.
- Participating in internal projects to improve processes and tools.
🎯 Requirements
- Work in Eastern or Central Time
- Explain complex technical concepts to a broad audience
- Experience with web development and REST APIs
- Experience in technical SaaS customer support
- Knowledge of JavaScript and Python
- On-call rotation
🎁 Benefits
- Flexible workplace: remote or hybrid options
- Global offices and inclusive culture
- Values-driven team: grit, trust, candor, care, humility
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