Respond to customer queries via email (refunds, cancellations).
Escalate advanced/complex queries to internal channels.
Continuously improve knowledge of Paddle products to handle more advanced queries.
Collect feedback, report issues, and participate in process improvements and team meetings.

🎯 Requirements

0-2 years in customer support or customer-centric role.
Proficient English speaker.
Happy to work remotely and coordinate across GMT, AEST, EST.
Love interacting with and helping people.
Share experiences and feedback to grow your skills.
Continuously seek to improve rather than settling.

🎁 Benefits

Remote work with global team.
Generous holiday leave.
4 months paid family leave.
Learning fund and regular training.
Annual personal development opportunities.

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