Related skills
communication saas zendesk helpdesk refunds📋 Description
- Respond to customer queries via email (refunds and cancellations).
- Escalate advanced/complex queries to internal channels.
- Grow knowledge of Paddle products to handle more advanced queries.
- Collect feedback and help improve processes in team meetings.
- Work with a global Buyer Support team and follow internal processes.
🎯 Requirements
- 0-2 years in customer support or related role.
- Proficient English speaker.
- Comfortable working remotely and coordinating across time zones (GMT, AEST, EST).
- Strong empathy and enthusiasm for helping people.
- Eager to learn Paddle products and grow in the role.
- Familiarity with Zendesk or other helpdesk platforms (nice-to-have).
🎁 Benefits
- Work remotely or from Paddle hubs in a digital-first setup.
- Unlimited holidays and 4 months paid family leave.
- Attractive salaries, stock options, retirement plans, private healthcare.
- Annual learning fund and ongoing training.
- Transparent, collaborative culture with growth opportunities.
- Supportive environment for personal and career development.
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