Related skills
account management relationship management saas apis cross-functional collaboration📋 Description
- Relationship Management: Build strong stakeholder relationships.
- Customer Advocacy & Success Planning: Align APIs to goals.
- Product Adoption & Optimization: Maximize API usage.
- Proactive engagement & issue resolution with support/product.
- Renewals & Expansion: Identify upsell opportunities and retention.
- Training & Enablement: Educate customers on Vonage API.
- Feedback & Insights: Relay customer input to influence roadmap.
🎯 Requirements
- Fluent German is a must
- 2+ years in Customer Success/Account Management
- Technical: APIs, cloud communications, integration
- Customer-centric mindset and relationship skills
- Strong communication & problem-solving abilities
- Data-driven and cross-functional collaboration
🎁 Benefits
- Medical Insurance
- Group Life Insurance
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
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