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crm customer success saas apis cloud communications📋 Description
- Build and maintain strong customer relationships as trusted advisor
- Develop success plans and align API solutions to customer goals
- Drive API adoption, monitor usage, and identify expansion opportunities
- Engage proactively with customers; coordinate with support/product/engineering
- Identify renewals and upsell opportunities to increase revenue
- Provide training and enablement to maximize API value
🎯 Requirements
- Fluent English is a must
- Experience in CS, AM, or similar in SaaS/CPaaS
- Technical: familiarity with APIs, cloud communications, and integrations
- Customer-centric mindset and relationship-building
- Data-driven with strong communication and problem-solving
🎁 Benefits
- Medical Insurance
- Group Life Insurance
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
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