Provide clients with quick, clear information across channels (email, phone, social).
Improve customer experience with proactive market focus.
Exceed customer expectations and improve KPIs (response time, satisfaction).
Coach outsourced agents online and during visits.
Test and roll out new customer-related solutions/tools.
Advocate for the customer voice across Back Market.

🎯 Requirements

Fluent in English and German.
Excellent written and oral communication skills.
At least 1 year of experience in a Customer Care position.
Experience in ecommerce and/or social media is a plus.
Entrepreneurial, open-minded, and eager to learn.
Committed to making customers happy.

🎁 Benefits

Hybrid work: 2 remote days per week and 1 remote week per quarter, plus 3 flex days.
Employee Resource Groups, mentorship, accessibility policies, and training.
Diversity, equity, and inclusion embedded in our culture.
Impact-driven work with hands-on career development.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot