Related skills
social media german e-commerce english email📋 Description
- Provide quick, clear information across channels (email, phone, social, chat)
- Improve customer experience with a market-specific focus
- Exceed expectations and improve KPIs (response time, satisfaction)
- Coach outsourced agents online and during in-person visits
- Test new customer-related solutions/tools
- Represent the customer's voice across Back Market
🎯 Requirements
- Fluent in English and German
- Excellent written and oral communication skills
- At least 1 year experience in a Customer Care role
- E-commerce and/or social media experience is a plus
- Strong analytical skills; able to manipulate data
- Hands-on, fast learner with teamwork mindset
🎁 Benefits
- Hybrid work: 2 remote days/week, 1 remote week/quarter, +3 flex days
- Mission-driven environment with hands-on career development
- Employee Resource Groups and inclusion programs
- Diversity, Equity and Inclusion principles embedded in our DNA
- Reasonable accommodations for the interview process
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