Organise content and copy clearly for users.
Gather stakeholder and user feedback for improvements.
Create and develop support copy, including reactive messaging, knowledge base, and customer help pages.
Review copy for best-in-class experiences across users.
Coordinate localisation requests with local market teams.
Create, update, and maintain documentation to support our chatbot.

🎯 Requirements

Fast-paced customer service experience.
Excellent written and verbal communication.
Strong attention to detail and organisation.
Proficient with Google Suite and documentation tools.
Ability to simplify complex technical information clearly.
Desirable: Zendesk or AWS experience.

🎁 Benefits

Healthcare
Well-being
Parental leave
Pensions
Generous annual leave
Time off for charitable causes

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