Junior Consumer Support Navigator (Part-Time)

📋 Description

• Assist Nurse Navigator team by answering webchat and phone inquiries per guidelines.
• Perform outgoing webchats per client guidelines.
• Respond to inquiries using approved FAQ docs.
• Identify and escalate priority issues to manager or Nurse Navigator.
• Display etiquette in phone/chat using approved FAQ docs.
• Complete compliance training within the specified timeframe.

🎯 Requirements

• Active LPN licensure required.
• Available to work 20 hours per week, evenings until 8pm EST.
• Must reside in one of the listed states.
• 1+ year call center experience in life sciences/healthcare.
• Excellent verbal and written communication skills.
• Must have strong computer skills.

🎁 Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.