Junior Business Credit Specialist

📋 Description

• Reach out to overdue accounts to discuss payment plans.
• Answer inbound calls; respond to debt and payment queries.
• Provide excellent customer service to business customers in debt resolution.
• Resolve queries from internal and external partners.
• Assist using credit reference data to inform debt decisions.
• Identify trends and support repayment strategy development.

🎯 Requirements

• A keen interest in credit control, finance, or accounting.
• Excellent communication; handle difficult conversations empathetically.
• Passionate about customers; provide first-class service.
• Self-motivated; eager to learn, solve problems, take ownership.
• Ability to work independently and in a team.
• Growth mindset; analytical with numbers.

🎁 Benefits

• Autonomy and a supportive, flexible culture.
• Access to Octopus Employee Benefits.
• Opportunity to pursue CICM Level 3 apprenticeship.
• Inclusive, equal-opportunity employer.
• Recruitment process flexibility to fit you.