Collaborate with IT and Client Services to gather and document system enhancement requests.
Document and analyze day-to-day business processes to improve system functionality.
Support day-to-day operations with Client Services stakeholders.
Assist in writing clear business requirements and documenting them.
Help create and maintain Standard Operating Procedures (SOPs) and related documentation.
Participate in User Acceptance Testing (UAT) for new system features.

🎯 Requirements

Strong analytical thinking and attention to detail.
Bachelor's degree required.
1 year or more of experience in business analysis, operations, or project coordination preferred.
Clear written and verbal communication skills.
Proficiency with Microsoft Office Suite; experience with Salesforce and Sigma is a plus.
Must be able to read, write, and speak fluent English.

🎁 Benefits

Remote work arrangement.
Year-end discretionary bonus.
Benefits.

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