Related skills
help desk active directory dod it service desk sharepoint 2016📋 Description
- Ask questions to determine issue and guide customers through solutions
- Provide troubleshooting for computer systems, hardware, software, access
- Follow up with customers to confirm resolution and escalate unresolved queries
- Record, document, and close issues properly
- Deliver excellent customer service and exceed expectations
🎯 Requirements
- 2+ years of Help Desk experience
- Experience with Microsoft SharePoint 2016
- Experience with Active Directory
- Experience working at a IT/Software company preferred
- DoD experience and/or Veteran is a plus
- Must be U.S. Citizen
🎁 Benefits
- 401k with 100% match up to 6%
- Highly competitive PTO
- Great health insurance with large network of providers
- Medical, Dental and Vision
- Life insurance, and short + long term disability
- Industry-Leading Weekly Pay Schedule
- Home office & equipment plan
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