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We're open to candidates remote in the US or in London, UK
About the Position:We are seeking a detail-oriented and proactive OpenAir / NetSuite System Administrator to oversee the configuration, administration, and ongoing support of our OpenAir and NetSuite platforms. This role will play a key part in managing data integrity, executing data migrations, and providing technical and user support across the organization.
Key Responsibilities:
System Administration & Configuration
- Maintain, configure, and optimize OpenAir and NetSuite environments to align with business needs.
- Manage user roles, permissions, workflows, custom fields, reports, and dashboards.
- Monitor system performance and ensure uptime, stability, and scalability.
Data Migration & Integration
- Lead and execute data migrations between systems, ensuring accuracy, consistency, and security of data.
- Collaborate with finance, operations, and IT teams to map, validate, and clean data during migration projects.
- Support integrations with third-party systems and ensure data flows accurately between platforms.
Support & Troubleshooting
- Serve as the primary point of contact for user support and troubleshooting related to OpenAir and NetSuite.
- Resolve system issues, escalate tickets as necessary, and liaise with vendor support.
- Create and maintain user documentation, training guides, and FAQs.
Continuous Improvement
- Identify opportunities to improve system processes and efficiencies through automation or configuration updates.
- Stay up to date on NetSuite and OpenAir updates, releases, and best practices.
- Recommend and implement enhancements based on evolving business needs
QUALIFICATIONS:
- 3+ years of hands-on experience administering NetSuite and/or OpenAir.
- Strong knowledge of NetSuite modules (Financials, Projects, Timesheets, etc.) and OpenAir PSA.
- Proven experience with data migration, cleansing, and validation.
- Familiarity with SuiteScript, SuiteTalk, or similar tools is a plus.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
- Bachelor’s degree in Information Systems, Accounting, Business, or a related field preferred.
About Journey:
Journey is a global design and innovation studio pioneering multidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture.
Journey was formed in 2022 by visionary leaders who refuse to accept limits. United through the acquisitions of award-winning studios ICRAVE, Squint/Opera, 59, and VMI Studio, together, we form something new: a multidimensional design practice with unparalleled expertise across the physical, immersive, and digital realms.
But we're so much more than a combination of acquisitions; we're a revolutionary framework of layered design capabilities akin to the layers of a technology stack for software companies. Like the best technology stacks, our framework continuously evolves to embrace new capabilities and creative possibilities with the future of the human experience at the forefront. This game-changing framework, the Journey Experience Stack, allows us to design for every touchpoint and create uncommonly cohesive brand universes, drawing on our collective expertise in interior design, lighting design, media design, interactive design, and content creation to deliver industry-first solutions for entertainment, healthcare, retail, hospitality, real estate, and cultural institutions.
No other full-service studio practices multidimensional design or vertically integrates its experience capabilities with this level of sophistication. Whether we’re reimagining the hospital-patient relationship, creating the world’s most immersive entertainment venue, revolutionizing live theater, or crafting virtual twins that accelerate ideas’ passage from vision to reality, Journey’s work is pioneering the shift of how people perceive, engage, and interact with the world.
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