Own the end-to-end customer journey, driving adoption and value.
Partner cross-functionally (Sales, Product, Solutions Eng, Support, Training) to build and execute Success Plans.
Act as trusted technical advisor with product and roadmap expertise.
Engage senior decision-makers; develop customer champions.
Lead business reviews to show ROI and renewals.
Leverage CRM and case tools (SFDC, JIRA) to track outcomes.

🎯 Requirements

Customer-facing experience incl. crisis/priority management.
BS in CS/Engineering + 4+ years in enterprise CS/TA.
Experience supporting international enterprise customers.
Strong analytical and problem-solving skills.
Excellent English verbal and written communication.
2+ years Java or other language; Docker/Kubernetes a plus.

🎁 Benefits

Remote work option for eligible candidates outside commuting distance.
Base salary $150k-$160k.
Equity RSUs and Employee Stock Purchase Plan.
Comprehensive benefits: medical, dental, vision, retirement.

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