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customer support e-commerce english email japanese📋 Description
- Provide customer service for multinational consumer electronics and e-commerce clients as part of a large international team.
- Front-line talking to customers via email, live chat, social media, and phone.
- Calmly troubleshoot issues and help customers when they need it the most.
- Undergo assisted training to develop and improve your skills for high-quality support.
🎯 Requirements
- You speak Japanese and English at an advanced level.
- Interested in e-commerce, consumer electronics, and customer satisfaction.
- You're a fast learner, take initiative, and excel at troubleshooting.
- You have a dedicated quiet workspace at home with reliable internet.
- You're comfortable learning new technologies and products.
- You meet basic hardware and security needs (8 GB RAM, 2FA).
🎁 Benefits
- Remote-first company with a global team of agents.
- Inclusive culture with 80+ countries and 25+ languages.
- Extensive training and online courses on our tools.
- Access to Open Up mental health platform.
- Employee communities and career development programs.
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