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customer support windows english japanese mac os📋 Description
- Respond to customer inquiries on technical issues via all relevant channels
- Resolve and troubleshoot customer issues (simple or complex)
- Speak with customers to quickly identify the root cause
- Manage multiple cases and channels (call center, email, chat)
- Troubleshoot issues, escalate bugs, and drive resolution
🎯 Requirements
- Minimum of 3 years in customer support (technical field preferred)
- Proficiency in Windows and Mac OS
- Attention to detail and strong problem-solving skills
- Fluent written and spoken Japanese (native) and English
- Handle inquiries ranging from simple questions to more complex technical issues
- Respond to on-call incidents outside regular working hours
🎁 Benefits
- Competitive benefits and robust training
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