Senior Enterprise Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:At Jamf, we empower people to be their best selves and do their best work. As a Senior Enterprise Customer Success Manager (Senior ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic portfolio of enterprise accounts, ensuringsuccessful Apple deployment within the Jamf offering of products. Your role will focus ondriving customer engagement, adoption, product expansion, and retention across your bookof business. The Senior ECSM position works within the Customer Success Department andacts as the Account Owner role supporting the entire Jamf product offering.

You will forge strong relationships with senior leaders, decision-makers, and stakeholders,proactively leading strategic engagements such as business reviews and success planning to ensure customers achieve measurable value from their Jamf solutions. As a Senior ECSM, you will also play a pivotal role in influencing customer success strategies by identifying trends, guiding process improvements, and mentoring team members. The Senior ECSM owns the customer relationship along the entire journey, collaborating cross-functionally to advocate for customer needs, align internal resources, and provide feedback to shape Jamf’s offerings.

This role requires advanced knowledge of the Jamf platform, customer environments, enterprise-level technical workflows, and a proven ability to navigate and deliver results in complex customer environments.

This role is offered as hybrid, with the expectation to be in the office 3 days per week of your choosing. We are only able to accept applications for those based in Sydney and have Permanent Residency or Citizenship to live and work in Sydney. #LI

What you can expect to do in this role:

• Own and manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and Jamf solutions to drive measurable outcomes.
• Establish and maintain trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies.
• Promote the value of Jamf solutions to maximize adoption, customer satisfaction, and retention across enterprise environments.
• Lead executive business reviews and other strategic engagements with customer stakeholders to ensure alignment on objectives and priorities.
• Champion customer advocacy by proactively communicating needs, feedback, and opportunities cross-departmentally within Jamf.
• Develop and execute comprehensive success plans that align with the customer’s business goals and key performance indicators.
• Identify and facilitate opportunities for growth, including expansion and upsell initiatives that align with customer needs.
• Create and manage Centers of Excellence within customer organizations to drive engagement and collaboration across multiple stakeholder groups to ensure enterprise-wide success.
• Mentor and guide team members, sharing knowledge and fostering a culture of continuous learning and innovation.
• Serve as a thought leader, regularly contributing new and innovative solutions to solve both customer and internal challenges.
• Monitor account health metrics, mitigate risks, and ensure high-value accounts remain engaged and successful.

What we are looking for:

• Bachelor’s Degree or higher preferred
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
• 5+ years of experience with internal or external customers (Required)
• Proven track record in driving customer outcomes through strategic planning, risk management, and adoption initiatives.
• Expertise in macOS, iOS, and tvOS in professional settings (required).
• Strong ability to communicate complex technical concepts to both technical and nontechnical audiences effectively.
• Experience working with customer success tools (e.g., Gainsight, Salesforce) preferred.
• Demonstrated ability to influence and engage with stakeholders at all levels, including executive decision-makers.
• Exceptional organizational skills with the ability to prioritize multiple responsibilities and deliver results independently and as part of a team.
• Proven experience mentoring team members and fostering a collaborative, resultsdriven culture.
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to interact effectively with co-workers in a results-driven culture
• Ability to work independently and as part of a team

Security and Privacy Requirement:

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!