Related skills
datadog pagerduty grafana itil observability📋 Description
- Act as Incident/Major Incident Manager for high-severity incidents; lead incident war rooms.
- Classify, prioritize and escalate incidents by impact and urgency.
- Enforce ITIL-aligned ITSM practices.
- Document incidents in ServiceNow with impact, timelines and RCAs.
- Identify recurring issues and ensure RCAs have actionable outcomes.
- Act as process authority ensuring adherence to ITSM standards.
🎯 Requirements
- 3–6 years in Incident Management and Major Incident/Command Center ops.
- Production operations or Site Reliability (SRE) with 24x7 incidents.
- Proven ownership of service reliability and operational KPIs.
- Solid ITIL/ITSM knowledge.
- Hands-on with Incident Management, Major Incident workflows, and Problem Management.
- Experience enforcing ITSM discipline across distributed tech teams.
🎁 Benefits
- Market competitive salary.
- Hybrid schedule: 2 days in office per week.
- Generous health, disability and life insurance.
- Paid holidays and leave policies for life events.
- Paid volunteering opportunities (5 days/year).
- Rotating shift roster for 24/7 operations.
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