Related skills
datadog pagerduty grafana itil incident management📋 Description
- Maintain high service availability across critical services.
- Lead major incidents with clarity, structure, and urgency.
- Enforce ITIL-aligned Incident and Problem Management.
- Provide real-time operational visibility and exec-ready updates.
- Drive continuous improvement in operational KPIs and stability.
🎯 Requirements
- 3–6 years in Incident Management / Major Incident / Command Center ops.
- Production operations or site reliability support.
- Experience managing high-severity incidents in 24x7 environments.
- Own service reliability and operational KPIs.
- Strong ITIL / ITSM knowledge and processes.
- Hands-on with Incident, Major Incident, and Problem Management.
🎁 Benefits
- Market competitive monthly gross salary.
- Great career growth and development opportunities.
- Generous health, disability, and life insurance.
- Paid holidays, time-off, and leave policies.
- Paid volunteering opportunities (5 days per year).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!