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datadog pagerduty grafana itil incident management📋 Description
- Lead ITSM Incident and Major Incident management for 24x7 operations.
- Own end-to-end incident lifecycle and executive communications.
- Protect service availability across customer-facing and internal services.
- Enforce ITIL-aligned processes for Incident and Problem Management.
- Collaborate with engineering, SRE, and leadership during incidents.
🎯 Requirements
- 3–6 years in Incident/ Major Incident / Command Center ops.
- Production ops or site reliability support experience.
- Proven experience managing high-severity incidents in 24x7 environments.
- Demonstrated ownership of service reliability and operational KPIs.
- Strong ITIL/ITSM knowledge and incident/problem management.
- Enforce ITSM discipline across distributed tech teams.
🎁 Benefits
- Market competitive monthly gross salary.
- Great career growth and development opportunities.
- Generous insurance (health, disability, life).
- Paid holidays, time-off, and leave policies for life events.
- Paid volunteering opportunities (5 days per year).
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