Related skills
datadog pagerduty grafana itil incident management📋 Description
- Serve as Incident Manager/Major Incident Manager for high-severity incidents.
- Organize incident bridges, drive rapid triage and decisive ownership.
- Enforce ITIL-aligned Incident and Problem Management practices.
- Provide real-time operational visibility and executive-ready updates.
- Monitor service health; manage KPIs, MTTR/MTTD, SLAs.
- Lead post-incident reviews and evolve playbooks/runbooks.
🎯 Requirements
- 3–6 years in Incident/Major Incident / Command Center.
- Production Ops or site reliability experience.
- Managed high-severity incidents in 24x7 environments.
- Deep ITIL/ITSM knowledge; Incident/Problem management.
- Proficient with ServiceNow, PagerDuty, Datadog, Grafana.
- Excellent communication with exec teams; strong analytical mindset.
🎁 Benefits
- Career growth and development opportunities.
- Generous health, disability, and life insurance.
- Paid holidays, time-off, and life event leave.
- Paid volunteering opportunities (5 days per year).
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