ITMS System Support Specialist - Tier 2

📋 Description

• Deliver high-quality IT technical services to clients.
• Provide consulting, on-site or remote troubleshooting.
• Support clients with various network technologies.
• Handle installation, integration, and migrations.
• Prioritize customer satisfaction and service quality.
• Occasional on-site visits (<5%).

🎯 Requirements

• 3-5 years’ experience as a Support Specialist.
• Troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows.
• Experience with Microsoft, Mac, and virtualization services.
• Plan and execute hardware/firmware upgrades, including patching.
• Intune, ConnectWise, Automate, or N-Able experience is a plus.
• 2+ years in a customer-facing role; MSP preferred.

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO