Related skills
saas windows virtualization vmware mac📋 Description
- Delivery of high-quality IT technical services to clients (on-site or remote)
- Troubleshooting and support for network technologies, installations, migrations
- Provide customer service with focus on quality and satisfaction
- On-site travel to client locations up to 15%
- On-call rotation; participate in process improvements
- Documentation of client environments and tickets
🎯 Requirements
- 3+ years ITMS/IT Support Technician experience
- Troubleshoot VMware, O365, backups, desktops, Windows
- Microsoft, Mac, and Virtual services experience
- Plan/execute hardware and firmware upgrades including patching
- 2+ years in a customer-facing role; MSP preferred
- 2+ years working with SaaS products
🎁 Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 7 holidays + generous PTO
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