ITMS Support Specialist - Tier 1

📋 Description

• Deliver high-quality IT support to clients on-site or remotely.
• Troubleshoot network issues; perform installations and integrations.
• Prioritize tickets and projects to maximize productivity.
• Document environments and provide clear ticket updates.
• Deliver excellent customer service via phone, video, and email.
• Occasional on-site visits and on-call rotations (<5%).

🎯 Requirements

• 2-3 years’ experience as a Systems Engineer.
• Troubleshoot and configure VMware, O365, backups, Windows.
• Proficient with Microsoft, Mac, and virtual services.
• Plan hardware/firmware upgrades, including patching.
• Knowledge of networks, protocols, and remote management.
• Strong ticketing and tracking experience.
• 2+ years in a customer-facing role; MSP preferred.
• 2+ years working with SaaS products.

🎁 Benefits

• Full benefits package.
• Medical, Dental, Vision.
• 401K match.
• 28 PTO days including holidays.
• Training and development opportunities.
• Growth-minded, team-focused culture.