Related skills
windows server vmware sharepoint active directory exchange📋 Description
- Tier 2 IT support for escalated incidents; meet SLAs.
- Monitor tickets; manage incident lifecycle.
- Remote and onsite client support; diagnose and resolve issues.
- Document troubleshooting steps and configurations.
- Escalate unresolved issues to Level 3 engineers when needed.
- Client communication; assist IT projects (upgrades/migrations) as needed.
🎯 Requirements
- 3+ years IT support experience
- Windows Server, Active Directory, Group Policy
- Office 365, Exchange, SharePoint
- Networking basics: TCP/IP, DNS, DHCP, VLANs
- VMware or Hyper-V virtualization
- Backup/Disaster Recovery and business continuity
🎁 Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidays
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