Related skills
kpi itil itsm cab📋 Description
- Lead end-to-end Incident Management for timely resolution.
- Oversee major incident response and post-incident reviews.
- Monitor incident trends; drive corrective actions.
- Manage Change Management lifecycle and CAB governance.
- Define and track KPIs across Incident, Change, Onboarding.
- Implement dashboards for KPI performance and trends.
🎯 Requirements
- 5+ years in IT Service Management.
- 5+ years in leadership/managerial role.
- Strong ITIL knowledge; hands-on incident & change mgmt.
- Experience running Major Incident bridges and CAB.
- Excellent communication and stakeholder management skills.
- Ability to partner with cross-functional teams and drive improvements.
🎁 Benefits
- Discretionary annual bonus
- Health insurance
- Retirement savings benefits
- Life insurance and disability benefits
- Parental leave
- Paid time off (PTO)
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!