Deliver per SLAs; maintain quality, availability, and performance.
Monitor metrics; manage incidents and problems; ensure corrective actions.
Build stakeholder relationships; understand SLAs; align IT services with business goals.
Collaborate with Process Owners to ensure ITIL processes run efficiently.
Identify service improvements; apply lessons from incidents and reviews.
Lead service reviews, audits, and improvement initiatives.

🎯 Requirements

Education: BS in CS/Cyber/DS/IS/IT/Software Eng or Security+/SSCP.
Experience: 2y with BS/BA; 4y with AA/AS; 6y with no degree.
Certifications: Security+, SSCP required prior to start.
ITIL knowledge; content management with ARIMS, SharePoint Online, Teams, OneDrive.
Working: 100% on-site; sit/stand/walk for extended periods.

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