ITAD Operations Associate

📋 Description

• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks.
• Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
• Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
• Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
• Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports.
• Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product.

🎯 Requirements

• 2-4 years of experience in operations, data analysis, logistics coordination, or customer support.
• Strong skills in Google Sheets (pivot tables, filters, lookups)
• Strong English verbal and written communication skills, especially over Slack and email.
• High attention to detail and ability to manage multiple workflows in parallel.
• Comfortable with structured SOPs, but proactive in suggesting improvements.
• Experience with (or a strong appetite to learn) no-code automation tools like Parabola, Zapier, or similar.

🎁 Benefits

• Remote-first, fully distributed team globally
• Opportunity to work with no-code/AI automation tools
• Inclusive, values-driven culture