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windows sharepoint itsm microsoft 365 beyondtrust📋 Description
- Act as primary IT support contact via phone, chat, and portal
- Log, categorize, prioritize, and manage incidents per ITSM procedures
- Provide first-line tech support for end users
- Resolve MS 365 issues (Outlook/Teams/OneDrive/SharePoint)
- Participate in on-call rotation for after-hours support
- Escalate unresolved issues to higher support with clear documentation
🎯 Requirements
- Previous experience in a Service Desk/Help Desk/IT support role
- Solid ITSM concepts: Incident, Request, Change
- Strong customer service and communication skills
- Experience supporting Microsoft 365 and cloud services
- Experience with remote desktop tools (RDP, BeyondTrust/Bomgar)
- Willingness to participate in on-call rotation
🎁 Benefits
- Generous benefits package including medical, dental, vision, life, disability
- Internal development and professional growth
- Time off with pay
- 401(k) plan with employer matching
- Paid parental leave
- Wellness programs and product discounts
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