Provide expert technical support to end-users for hardware, software, and enterprise systems.
Resolve incidents during business hours and on-call, following escalation procedures.
Diagnose and resolve complex hardware, software, and network connectivity issues.
Deliver remote support using established tools.
Set up and support video conferencing and collaboration tools.
Maintain IT assets, accounts, security groups, and AD policies.

🎯 Requirements

2+ years as IT Analyst/Desktop Support in a corporate environment.
Experience with Windows and macOS and mobile devices.
Strong Active Directory administration and user access governance.
Networking basics: TCP/IP, DNS, DHCP, VPN, and firewalls.
Proficiency with Microsoft 365 and Google Workspace admin.
Excellent communication and customer service skills.

🎁 Benefits

On-site role at Center Valley, PA.
Professional development and tech growth opportunities.
Collaborative IT team with exposure to enterprise projects.

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