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windows macos servicenow itsm mac📋 Description
- Hybrid environment support for Mac and Windows.
- Manage enterprise A/V solutions.
- Handle tickets independently in the ticketing system.
- Maintain high service levels in a fast-paced IT/AI org.
🎯 Requirements
- Independent ticket management: resolve incidents, requests, and problems via SNOW or ITSM.
- L2/L3 support for complex issues in Mac/Windows environments.
- MAC activities: moves, onboarding/offboarding, workstation setup.
- Asset & inventory management for laptops and A/V gear.
- A/V & conferencing support for meeting rooms (Poly/Cisco/Teams Rooms).
- Strong communication and customer-facing skills.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Global company with growth opportunities.
- Collaborative, fast-paced, innovative environment.
- Equal opportunity employer.
- Career opportunities across locations.
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