Related skills
slack okta zoom google workspace macos📋 Description
- Own and manage IT support queue in Jira Service Management (SLA).
- Administer user access in Okta, Google Workspace, Slack, Zoom.
- Onboarding/offboarding with security and user experience focus.
- Provide local IT support for office staff (in-person, hardware, rooms).
- Build workflow automations in JSM, Okta Workflows, and iPaaS tools.
- Create and maintain IT documentation, SOPs, and knowledge base.
🎯 Requirements
- Okta provisioning, SSO config, groups, app assignments.
- Google Workspace administration: user mgmt, groups, Drive, security.
- Jira Service Management with SLA management (or Zendesk/ServiceNow).
- Slack and Zoom administration for users.
- Onboarding/offboarding processes with technical translation.
- MacOS support including troubleshooting and user training.
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