IT Systems & Ops Engineer

📋 Description

• Own and manage IT support queue in Jira Service Management, ensuring SLA compliance.
• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom.
• Onboard and offboard employees with security and user experience focus.
• Provide local IT support for office staff, including in-person troubleshooting.
• Build workflow automations in JSM, Okta Workflows, and iPaaS to reduce manual work.
• Create and maintain IT documentation, SOPs, and knowledge base articles.

🎯 Requirements

• Hands-on Okta administration: provisioning, SSO, groups, and apps.
• Google Workspace administration: user mgmt, groups, Drive, security.
• Jira Service Management (or Zendesk, Freshservice, ServiceNow) with SLA management.
• Slack and Zoom administration for user mgmt and configuration.
• Onboarding/offboarding processes; translate business needs into technical requirements.
• Meet and maintain SLAs in a support queue environment.