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okta linux windows macos mdm📋 Description
- Serve as first contact for T1/T2 Helpdesk across macOS, Windows, Linux.
- Assist with device imaging/config and onboarding using MDM (Jamf/Intune/Kandji).
- Support user onboarding/offboarding in identity platforms (Okta, Entra, Google Workspace).
- Troubleshoot Wi-Fi, VPN, and basic VLAN issues; escalate to senior IT as needed.
- Assist with hardware asset management: inventory, tagging, lifecycle docs.
- Support conference room AV maintenance: displays, VC systems, audio hardware.
🎯 Requirements
- Pursuing or recently completed degree in CS/IT/IS or related field.
- Foundational understanding of macOS, Windows, or Linux.
- Basic understanding of TCP/IP, DNS, DHCP.
- Strong communication to support diverse, non-technical users.
- Eagerness to learn; take initiative and collaborate with IT team.
- Prior Helpdesk or customer-facing IT support experience.
🎁 Benefits
- Opportunity to work with talented experts across fields.
- Growth potential with fast advancement.
- Medical, dental, and vision insurance (PPO).
- Paid holidays.
- Commuter benefits.
- Meals provided.
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