Related skills
android windows ios google workspace macos📋 Description
- Serve as escalation point for the global Service Desk; provide advanced technical support for enterprise apps (Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github).
- Coordinate repair and recovery for system failures across Enterprise Tools with stakeholders.
- Collaborate on critical IT projects; assist with AI tool adoption; coordinate with InfoSec to remediate security gaps.
- FedRAMP: primary contact for FedRAMP systems; administer the FedRAMP boundary.
- Asset management and documentation: maintain inventory of endpoints and documentation.
- Executive support: provide premium technical assistance to senior leadership and executive staff; primary contact for executive assistants.
🎯 Requirements
- Minimum of 5 years of front-line IT support or systems administration.
- In-depth knowledge of Windows, Android, and Apple ecosystem (Macs, iPhones, iPads).
- Advanced proficiency with Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github.
- Strong knowledge of IT security best practices and compliance standards.
- Experience with automation using no-code/low-code platforms such as Okta Workflows or Zapier.
- ITIL or CompTIA certifications are valuable assets.
🎁 Benefits
- Merit-based growth opportunity for all employees.
- Inclusive culture that values belonging and growth.
- Opportunities to engage with communities and drive impact.
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