IT System Administrator Intern

📋 Description

• Provide 1st/2nd line support for Google Workspace, Microsoft 365, Slack, JumpCloud.
• Manage Zendesk incidents per ITIL with documentation and timely resolution.
• Process service requests including provisioning and access changes.
• Support onboarding/offboarding, device assignment, and access reviews.
• Assist with IT asset management using AssetSonar and inventory accuracy.

🎯 Requirements

• Bachelor’s degree in IT/CS/IS or pursuing Master with relevant background.
• Working knowledge of Windows, macOS, Linux and troubleshooting.
• Familiarity with Google Workspace and Microsoft 365.
• Understanding of ITSM concepts and ticketing systems (Zendesk).
• Strong written and verbal communication; able to work remotely.
• Ability to work independently with minimal supervision.

🎁 Benefits

• Remote environment with flexible hours in follow-the-sun operations.
• Hands-on enterprise IT experience across IT operations and governance.
• ITIL and governance exposure in a regulated energy sector.
• Direct mentorship with the Senior IT Manager and senior team.
• Multi-platform tech stack across Google Workspace, M365, JumpCloud, Slack, and more.
• Exposure to SOC 2, ISO 27001 and data retention governance.