Related skills
slack jira zoom google workspace intune📋 Description
- Deliver 24/7 IT Service Desk support for Rubrik employees.
- Troubleshoot via Slack, Zoom, or Email; manage incidents.
- Proactively improve IT services with data-driven decisions.
- Support onboarding/offboarding and app provisioning/deprovisioning.
- Document solutions and share knowledge with the team.
- Prioritize customer-first experience in a fast-paced environment.
🎯 Requirements
- 5+ years in Global IT Service Desk support.
- 5+ years supporting Mac and Windows devices.
- 5+ years managing user access in SaaS environments.
- Experience with video conferencing systems.
- ITIL mindset with strong teamwork and communication.
- Proficient with Google Workspace, Slack, JIRA, MS O365.
- Jamf and/or Intune experience; scripting (Bash/Python) a plus.
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