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windows networking google workspace macos teamviewer📋 Description
- Respond to help desk requests via tickets, email, chat, and phone
- Escalate complex issues to the Senior IT team
- Set up and remove user accounts per IT policies
- Provide technical support using remote tools like TeamViewer and RDP
- Ensure security via established access controls and procedures
- Troubleshoot networking hardware and internet connectivity
🎯 Requirements
- Bachelor's degree or equivalent experience
- 0-2 years Help Desk experience
- Strong problem-solving and critical thinking
- Familiarity with Windows, MacOS, and MS Office
- Experience with remote desktop tools such as RDP or TeamViewer
- Experience managing user accounts in Google Workspaces
- Basic understanding of networking principles
- IT certifications (A+, Sec+, Net+, MCSA) preferred
🎁 Benefits
- Unlimited PTO
- Paid Holidays
- Health, Vision, and Dental Insurance
- 401(k)
- Onsite Fitness Center
- Casual Dress Code
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