Related skills
salesforce windows macos zendesk vpn📋 Description
- Provide IT support for employees globally across hardware, operating systems, and enterprise applications.
- Triage inbound IT support cases; resolve issues or escalate as appropriate.
- Troubleshoot complex issues related to workstations, networking, authentication, email, and VPN connectivity.
- Support MacOS and Windows in a corporate setting, including laptop updates.
- Administer user accounts and permissions across systems including Active Directory and Microsoft Entra.
- Document, track, and monitor technical problems and their solutions.
🎯 Requirements
- 2-3 years IT support experience in a corporate environment
- Strong written and verbal communication
- Troubleshooting and analytical problem-solving skills
- Experience supporting Active Directory and Entra environments
- Hands-on experience with Zendesk, Salesforce or other similar platforms
- Preferred: CompTIA A+/Network+/Microsoft 365; IT degree preferred
🎁 Benefits
- Diverse and inclusive culture
- Learning and growth opportunities
- Global team collaboration
- Access to leading-edge technologies
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