IT Support Technician II

📋 Description

• Endpoint Support & Troubleshooting: Tier 1/2 deskside and remote support for Windows and Mac.
• Device Deployment & Lifecycle Management: Prepare, deploy, and maintain laptops/desktops using Intune and Jamf.
• Inventory & Asset Management: Manage on-site inventory; coordinate with ITAM; maintain asset records.
• Onboarding & Employee Experience: Own IT onboarding; ensure equipment and access by week one; AV setup support.
• Documentation & Knowledge Sharing: Document root causes; create SOPs; cross-train team members.
• Additional Expectations: Participate in on-call rotation; travel to sites for builds and field support.

🎯 Requirements

• 2+ years in a technical desktop/endpoint support role with strong customer service; Tier 2 ownership and escalation experience.
• Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; good documentation skills.
• Proficiency with Windows 11 and macOS administration; endpoint security; drivers/firmware; device management tooling (Jamf and Intune).
• Hands-on networking fundamentals, VPN clients, and SSO/MFA troubleshooting.
• Demonstrated inventory management practices with organized data in spreadsheets.

🎁 Benefits

• Competitive year end performance bonus and equity package.
• Full medical, dental, vision coverage.
• Flexible vacation policy; take time when you need it.
• Pet discount plans and retirement plan with company match (401K).
• Opportunity to work with sharp, motivated teammates solving hard problems.