IT Support Technician II

📋 Description

• Provide Tier 1–2 deskside/remote support for Windows and Mac endpoints.
• Troubleshoot hardware, OS, drivers, network, VPN, SSO, and productivity tools.
• Deploy and manage laptops/desktops with MDM (Intune, Jamf) lifecycle.
• Manage on-site inventory; coordinate with ITAM; maintain runbooks.
• Own IT onboarding; ensure gear, access, and AV setup for events.
• Document root causes; maintain knowledge base; escalate with engineering.

🎯 Requirements

• 2+ years in desktop/endpoint support with Tier 2 ownership.
• Experience with ITSM tools, SLA adherence, and change processes.
• Proficient in Windows 11, macOS, endpoint security; Jamf/Intune.
• Networking basics, VPN, SSO/MFA troubleshooting.
• Proven inventory management; organize data in spreadsheets.
• Strong customer-service orientation and collaboration.

🎁 Benefits

• Salary band: $58,000 – $75,000/year.
• Year-end bonus and equity package.
• Medical, dental, vision coverage.
• Flexible vacation policy.
• Pet discount plans and 401(k) with match.
• Collaborative, motivated teammates solving real problems.