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windows google workspace macos vpn sso📋 Description
- Provide Tier 1–2 deskside and remote support for Windows and Mac.
- Device deployment and lifecycle management using MDM tools (Intune, Jamf).
- Manage on-site inventory; coordinate with ITAM; maintain asset records.
- Own IT onboarding; ensure equipment and access in first week; support meetings.
- Document root causes and fixes; cross-train; collaborate with engineering.
- Participate in on-call rotation; travel to sites for builds and field support.
🎯 Requirements
- 2+ years in desktop/endpoint support with strong customer service and Tier 2 ownership.
- Experience with ITSM/ticketing, SLA adherence, and change processes; solid docs.
- Proficiency with Windows 11/macOS; endpoint security; device mgmt tools (Jamf, Intune).
- Networking fundamentals, VPN clients, SSO/MFA troubleshooting.
- Inventory management experience; organized data in spreadsheets.
🎁 Benefits
- Full medical, dental, vision coverage
- Flexible vacation policy
- Pet discount plans and 401(k) with company match
- Year-end performance bonus and equity package
- Collaborative, fast-paced team environment
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