IT Support Technician

📋 Description

• Provide frontline technical support for local employees, troubleshooting hardware, software, and connectivity.
• Administer user accounts and access rights within Google Workspace and other applications.
• Assist teammates with day-to-day questions involving collaboration tools (Google Suite, Slack, Zoom, etc.).
• Triage incoming support tickets and escalate to senior IT teammates when required.
• Manage the full lifecycle of Apple hardware (Macbooks, iPads, and iPhones) using Mosyle, including provisioning, deployment, and retirement.
• Execute device onboarding for new hires, ensuring laptops and iPads are wiped, updated, and configured with the correct profiles before their start date.

🎯 Requirements

• 2+ years of experience in an IT support or help desk role required.
• Experience with device management in a macOS/iOS environment; familiarity with Mosyle or similar MDM tools is highly preferred.
• Experience with Google Workspace tools (Google Drive, Google Sheets, Google Docs, etc.) is essential. Familiarity with Google Workspace administration is a plus.
• Strong troubleshooting skills with a knack for problem resolution and root-cause analysis.
• Excellent communication skills, with the ability to explain technical concepts to non-technical teammates.
• Organized and detail-oriented, capable of managing physical inventory and multitasking in a dynamic environment.

🎁 Benefits

• Pay Range: $30-$35/hour
• Schedule: Part-time (16-18 hours/week); 2 - 8 hour shifts or 3 - 6 hour shifts
• Benefits: Accrued vacation, sick time, holiday pay, 401(k), Complimentary standby travel on Aero flights
• Location: This position is fully onsite in Van Nuys, CA