Related skills
slack saas jira confluence google workspace📋 Description
- Resolve moderate-complexity tickets and meet SLAs
- Maintain SOPs and contribute to improvements
- Provide reliable support to local and remote employees
- Troubleshoot basic IT infrastructure and end-to-end workflows
- Support AV and office tech during business hours
🎯 Requirements
- 3+ years IT support in a corporate setting
- End-user device management and account administration
- SaaS troubleshooting across apps and services
- ITSM tools: Jira Service Desk and Confluence
- AV basics for conference rooms
- Strong written and verbal communication
🎁 Benefits
- Four-day in-office policy with remote Fridays
- Backup child/elder/pet care and subsidized commuter benefit
- Competitive salary and full benefits package
- 401k match plus medical, dental, vision, life, disability
- Generous vacation and company-wide days off
- Parental leave: up to 24 weeks birthing, 12 non-birthing
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!